|Reference / Navigating IVR Phone Trees with a Badge|
IVR systems often require you to press the pound (#) or star (*) key during an interaction.
Also, telephones in some countries have a few alphabetical keys without numbers that you may have to use. The following table lists the digits, letters and special characters you can speak in touch tone mode.
|Supported Characters||How to Speak Them|
|The digits 0 through 9.||Say “Zero,” not “Oh” or “Naught.” Speak only single digits; do not use “Double” or “Treble”.|
|The letters A through D.||Speak “Ay,” “Bee,” “See,” or “Dee.”|
Do either of the following:
|*||Say “Star,” not “Asterisk.”|