Using a badge to interact with an IVR tree

To interact with an IVR tree, perform the following tasks:
  1. Double-click the Hold/DND button, when the IVR system prompts you to enter a number.

    The badge beeps to indicate that it is ready for you to respond.

  2. Speak the number at a steady pace, one digit at a time.

    The Vocera Genie responds by asking you to confirm the number, and then beeping to indicate that it is ready for you to respond.

  3. Say “Yes” to confirm or “No” to try again. You can also use the Call button for “Yes” or the Hold/DND button for “No,” as in other Genie interactions.

    When you confirm, the badge sends a touch tone for each spoken digit to the IVR system, and the IVR system continues asking you questions.

  4. Speak into the badge as you would during any badge call, without double-clicking, if the IVR tree asks for a spoken response at any time.

    The IVR system hears your response and acts accordingly.