Text Message from an Email Program

Learn the requirements for sending text messages from an email program to Vocera users.

Prerequisites for Sending Text Messages From an Email Program

Before you can send email to Vocera devices, you need to get some information from your system administrator:
  • The email address dedicated to the Vocera system.

    All email messages to Vocera users must be addressed to this email account.

  • The user ID of the user to whom you want to send the email.

    This is often the person's first initial followed by the last name or the name of the group and its site if it is not in the Global site.

You must send the email message as plain text. Make sure the email message is not in HTML or RTF format.

The Vocera server logs in to the Vocera system email account at regular intervals (usually every 30 seconds), downloads all the email in the mailbox, and distributes each message to the user or group whose user ID or group name appears on the subject line of the message.

Sending Text Messages to Offsite Users

Your Vocera Administrator can control whether text messages sent to groups are delivered to users who are offsite when the message is sent. If the group is in the Global site, or if any users from the group are members of the Global site, messages will always be received, regardless of the setting.

For example, A user in a Code Blue group for site A is working in site B. If a message is sent to the Code Blue group for Site A, the user working in Site B should not receive the message, unless that user belongs to site Global. The reasoning is that if a user is not on-site, the message would be irrelevant.