Outgoing Calls Detail

[Data Source: Voice Server, VCS] Provides information about each outgoing call including the date and time of the call, the number or the person to whom the call was made, and the duration of the call. It also includes the total number of calls placed by the user for both complete and incomplete calls.

The information displayed on the screen is determined based on the filters that you apply. The available filters are:

Table 1. Filters
Filter Name Filter Description
Date Range The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days."
Facilities Used to filter data based on user facilities (common facility name) specified while mapping Vocera Voice Server User Site and Engage Facility.
Units Used to filter data based on user units (common unit name). Common unit names are referenced from a crosswalk table cwunit that are mapped from Vocera Voice Server User Department and Engage Units.
Note:

The displayed units drop-down filter may be constrained due to the Facilities filter.

Unknown Unit or Department display data for all users that are not part of any department selected within the Facilities filter.

The Outgoing Calls Detail report provides information on all calls placed by the user, receiver name or group, total time spent on the calls, average duration of the call, and facility and report totals.

Note: To generate reports quickly, it is recommended that you use short date range or less number of facilities.

Following is a sample Outgoing Calls Detail report: