[Data Source: Voice Server, VCS] Displays incoming and outgoing call volume trend for various data sources for a specified date range. It also provides data for each facility as well as the overall system.
The information displayed on the screen is determined based on the filters that you apply. The available filters are:
| Filter Name | Filter Description |
|---|---|
| Date Range | The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days." |
| Facilities | Used to filter data based on user facilities (common facility name) specified while mapping Vocera Voice Server User Site and Engage Facility. |
The System Call Volume Trend report shows all Vocera calls including PBX calls. You can plot the trend over daily, weekly, or monthly periods. If you generate the report for multiple sites, the report provides data for each site as well as the overall system.
- A line chart that displays call volume trends over time
- A pie chart showing slices for each category of call volume results
- A table showing detailed call volume data
- A pie chart that displays slices for each category of call volume results
- A pie chart that displays slices for each category of call volume results
- A table that displays detailed call volume data
Call volume results are categorized as follows:
- To Badge User
- To Group
- To Phone
- To Address Book Entry
- To Broadcast
Following is a sample System Call Volume Trend report:
Line Chart
The line chart shows call volume trends over time.
Pie Chart
The pie chart displays slices for each category of call volume results.
Table
The table displays detailed call volume data.
