System Usage

Shows call details (calls and broadcasts) from an outgoing perspective. It also provides information on user activity to the granular level for troubleshooting purposes.

Location Call Summary
[Data Source: Voice Server, VCS] Summarizes outgoing call activity across all units. Details include call types with call durations, command usage details, devices used type, and outgoing call volume trends for the selected date range. Use this dashboard to understand overall Vocera usage (by device or call type) and volume trends as well as the ability to drill into specific units.
User Activity Details
[Data Source: Voice Server, VCS] Provides details of commands used and specific activities performed for specific users. Data displayed includes transaction times, commands, user activity, device version and call status. Use this dashboard to perform ad-hoc troubleshooting, gathering details on specific user transactions and activity, and reviewing specific command utilization by unit.
User Call Details
[Data Source: Voice Server, VCS] Compares details of overall call usage and statistics for one or many users. Details include total volumes, calls trends, devices used, completion percentages, and specific call durations of a user within the Vocera system. Use this dashboard for reviewing unit volume trends and identifying specific training opportunities for specific users and units.
Broadcasts
[Data Source: Voice Server, VCS] Summarizes the broadcasts sent by a user to groups within a facility. The information includes date and time, user details, and duration of each broadcast in a unit. The result displayed is based on the group receiving the broadcast.
Device Version Usage
[Data Source: Voice Server, VCS] Displays the total number of calls made using Vocera devices including call percentage. Results are generated based on the date range specified.
Outgoing Calls Detail
[Data Source: Voice Server, VCS] Provides information about each outgoing call including the date and time of the call, the number or the person to whom the call was made, and the duration of the call. It also includes the total number of calls placed by the user for both complete and incomplete calls.
System Call Volume Trend
[Data Source: Voice Server, VCS] Displays incoming and outgoing call volume trend for various data sources for a specified date range. It also provides data for each facility as well as the overall system.
User Activity
[Data Source: Voice Server, VCS] Displays the activities of users in a Vocera system. It provides a detailed view of the activities performed by users on each day.

Parent topic: Using the UI