User Statistics

[Data Source: Voice Server, VCS] Details speech statistics for specific units, users, and devices. Data includes facilities, units, devices, and MAC address as well as speech recognition statistics. This dashboard is used to identify specific units, users or devices that may have low speech recognition rates for troubleshooting purposes.

The information displayed on the screen is determined based on the filters that you apply. The available filters are:

Table 1. Filters
Filter Name Filter Description
Date Range The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days."
Facilities Used to filter data based on user facilities (common facility name) specified while mapping Vocera Voice Server User Site and Engage Facility.
Units Used to filter data based on user units (common unit name). Common unit names are referenced from a crosswalk table cwunit that are mapped from Vocera Voice Server User Department and Engage Units.
Note:

The displayed units drop-down filter may be constrained due to the Facilities filter.

Unknown Unit or Department display data for all users that are not part of any department selected within the Facilities filter.

User Names Used to filter data based on the names of the users. They are displayed based on the LastName, FirstName format.
Note: Filter displays 25 users sorted based on username.
Recognized Threshold Used to filter data of the Speech statistics. The recognition rate as a percentage of attempts, and whether the results displayed are above or below that recognition rate. For example, you can filter data to display all results below a recognition rate of 50% or above a recognition rate of 75%.

The User Statistics dashboard displays speech statistics grouped by facility, location name, and access point MAC address. By default, data is sorted by MAC address of the access point.

Use the Search field to search on a specific MAC address.

The dashboard displays the following speech parameters based on the filters applied:

The dashboard allows you to filter results to view specific data, such as results that show low recognition rates only. For example, a Recognized Threshold % set to Below 70% filters the results to include only data with a recognition rate between 0% and 69.9%.

To view all data, leave the Recognized Threshold % set to Above 0%. This will show data from 0.01% and will not include 0% data.

To view 0% data, set the Recognized Threshold % to below 0 %.

Note: When Vocera badge users respond to Genie prompts, they can press the Call button to indicate "Yes" or the DND button to specify "No." These button responses are not treated as speech recognition and therefore are not included in the speech recognition output for dashboards and reports. This report also excludes attempts that resulted in too much speech. For example, if the user initiated a call while talking to another user instead of issuing a command.

The following illustration shows the User Statistics dashboard when it first appears; notice that the user, device type, and device MAC addresses are concealed, and results are displayed at the unit level only:

To view statistics for individual users, click the expanding arrow next to the unit name to expand the display; successively clicking to expand the username reveals the user's devices and their MAC addresses.

The following illustration shows the User Statistics dashboard with the view expanded to present statistics for individual users and their devices: