Speech Statistics

[Data Source: Voice Server, VCS] Summarizes speech statistics by facilities and units. Data includes percentages for speech recognition and genie usages as well as time trends. This dashboard is used to review overall adoption and successful usage of Vocera voice recognition.

The information displayed on the screen is determined based on the filters that you apply. The available filters are:

Table 1. Filters
Filter Name Filter Description
Date Range The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days."
Facilities Used to filter data based on user facilities (common facility name) specified while mapping Vocera Voice Server User Site and Engage Facility.
Units Used to filter data based on user units (common unit name). Common unit names are referenced from a crosswalk table cwunit that are mapped from Vocera Voice Server User Department and Engage Units.
Note:

The displayed units drop-down filter may be constrained due to the Facilities filter.

Unknown Unit or Department display data for all users that are not part of any department selected within the Facilities filter.

The Speech Statistics dashboard displays the following widgets:

The Speech Statistics dashboard results are represented both as a summary pie chart and also as a bar chart showing the trend over time.

This dashboard displays the following types of speech recognition statistics:
Note: When Vocera badge users respond to Genie prompts, they can press the Call button to indicate "Yes" or the DND button to specify "No." These button responses are not treated as speech recognition and therefore are not included in the speech recognition output for dashboards and reports. This report also excludes attempts that resulted in too much speech. For example, if the user initiated a call while talking to another user instead of issuing a command.

Attempt Totals

The widget breaks down the total number of utterances for the specified facilities, units, and time range into categories of Recognized, Rejected, and Other (for example, too much speech). The widget includes speech recognition attempts made after the user has successfully logged into the Vocera device; it also includes login attempts.

Attempt Trend

This widget displays the trend of recognition results for the specified facilities and units over the specified time range, one day at a time. The results are broken down into categories of Recognized, Rejected, and Others. For example, no speech or too much speech. The widget includes speech recognition attempts made after the user has successfully logged into the Vocera device; it also includes login attempts.

The date range is adaptable. For example, if the date range selected is Today or Yesterday, then the response trend displays data on an hourly basis for the 24-hour time frame. If the date range selected is more than a day but within a month, then the response trend displays data for every day in the selected date range. Similarly, if the date range selected is more than a month but within a year, the response trend displays data for every month in the selected date range.

Genie Totals

This widget breaks down the total number of utterances for the specified facilities, units, and time range into categories of Speech and No Speech. The widget includes speech recognition attempts made after the user has successfully logged into the Vocera device; it also includes login attempts.

A high percentage of No Speech results could potentially indicate a training issue. For example, a No Speech result occurs when a user presses the Call button of the device to open a communication channel and then does not issue a command. If users pause because they cannot remember the command or do not know the commands, you may need to initiate additional training.

Genie Trend

This widget displays the trend of recognition results for the specified facilities and units over the specified time range, one day at a time. The results are broken down into categories of Speech and No Speech. The widget includes speech recognition attempts made after the user has successfully logged into the Vocera device; it also includes login attempts.