[Data Source: Voice Server] Shows recognition statistics sorted by group name, device type, and individual device. You can use this report to determine if poor speech recognition is consistent for all devices. For example, suggesting a possible network issue or suggesting a possible device issue if it is limited only to a specific device. The report includes speech recognition attempts made after the user has successfully logged into the Vocera device. It also includes login attempts.
The information displayed on the screen is determined based on the filters that you apply. The available filters are:
| Filter Name | Filter Description |
|---|---|
| Date Range | The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days." |
| Owner Facilities | Used to filter data based on facilities (common facility name) specified while mapping Vocera Voice Server Owning Group Site and Engage Facility of the device. |
| Owner Groups | Used to filter data based
on Vocera Voice Server
Group of the device. It displays groups, departments,
sub-departments, and VMP distribution lists. The groups are filtered
based on the Owner Facilities selected. Note: Filter displays 25 groups
sorted based on group name. The filter fetches groups based on the
search criteria.
The filter also displays VMP distribution list. Filtering on such groups will not display any data. |
| Device Versions | Used to filter Vocera Voice Server devices based on the device version. It displays the version of
devices available in the Voice Server device management. Note: Telephone
is listed as both Device Type and Version in few
dashboards.
|
| Recognized Threshold | Used to filter data of the Speech statistics. The recognition rate as a percentage of attempts, and whether the results displayed are above or below that recognition rate. For example, you can filter data to display all results below a recognition rate of 50% or above a recognition rate of 75%. |
- Recognized—The number of recognized speech attempts by users on the indicated access point. The recognized field display the number of occurrences based on the total number of speech attempts.
- % Recognized—The percentage of successful speech attempts.
- Rejected—The number of rejected speech attempts by users on the indicated access point.
- % Rejected—The percentage of rejected speech attempts.
- Others—The number of speech received, but not processed by the Vocera system. Speech may not be processed if the duration of the speech exceeds the ability of the system to interpret it or if the speech started earlier than the Genie prompt.
- Speech Attempts—The number of speech attempts made by users on the indicated access point. The total value include the following parameters: Recognized, Rejected, and Others.
- No Speech Occurrences—The number of communication attempts made by the indicated MAC address of the access point, where no speech was received. This condition occurs when users press the Call button and do not say anything. For example, the user may have forgotten the name of the intended recipient and does not speak. This field shows the number of times users pressed the Call button without speaking.
The report allows you to filter results to obtain specific data. For example, you can filter the results to show only low recognition rates or filter the information for results specific to devices with speech recognition problems. For example, a Recognized Threshold % set to Below 70% filters the results to include only data with a recognition rate between 0% and 69.9%.
The following illustration shows a page from a Speech Recognition Group Details report:
