Owning Group Statistics

[Data Source: Voice Server, VCS] Provides speech statistics for specific devices. Data includes owning group of the device, facility of the owning group, MAC address, and speech recognition statistics. Use this dashboard to identify specific groups or devices that may have low speech recognition rates for troubleshooting purposes. Data includes speech recognition for login attempts.

The information displayed on the screen is determined based on the filters that you apply. The available filters are:

Table 1. Filters
Filter Name Filter Description
Date Range The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days."
Owner Facilities Used to filter data based on facilities (common facility name) specified while mapping Vocera Voice Server Owning Group Site and Engage Facility of the device.
Owner Groups Used to filter data based on Vocera Voice Server Group of the device. It displays groups, departments, sub-departments, and VMP distribution lists. The groups are filtered based on the Owner Facilities selected.
Note: Filter displays 25 groups sorted based on group name. The filter fetches groups based on the search criteria.

The filter also displays VMP distribution list. Filtering on such groups will not display any data.

Device Versions Used to filter Vocera Voice Server devices based on the device version. It displays the version of devices available in the Voice Server device management.
Note: Telephone is listed as both Device Type and Version in few dashboards.
Recognized Threshold Used to filter data of the Speech statistics. The recognition rate as a percentage of attempts, and whether the results displayed are above or below that recognition rate. For example, you can filter data to display all results below a recognition rate of 50% or above a recognition rate of 75%.

The Owning Group Statistics dashboard displays speech statistics grouped by facility, location name, and access point MAC address. By default, data is sorted by MAC address of the access point.

Use the Search field to search on a specific MAC address.

The dashboard displays the following speech parameters based on the filters applied:
Note: When Vocera badge users respond to Genie prompts, they can press the Call button to indicate "Yes" or the DND button to specify "No." These button responses are not treated as speech recognition and therefore are not included in the speech recognition output for dashboards and reports. This report also excludes attempts that resulted in too much speech. For example, if the user initiated a call while talking to another user instead of issuing a command.

To display the speech recognition statistics for each owning group, you can sort and filter statistics by the type of device and also display statistics for individual devices sorted by MAC addresses.

The following illustration shows the Owning Group Statistics dashboard when it first appears. Notice that the device types and the device MAC addresses are concealed, and the only name of the owning group is visible.

To view owning group statistics by the type of device, click the expanding arrow next to the group name to expand the display. Also, click the expanding arrow next to the device type to view statistics for individual devices in the owning group.

The following illustration shows the Owning Group Statistics dashboard with the view expanded to present statistics by device type and also statistics for the individual B3000N devices.

Telephone is listed as a device type. However, the Owning Group field for telephone displays Unknown.

The following illustration shows the statistics for telephone.