Unit Interruption Summary

[Data Source: Voice Server, Engage, VCS, VMI] Displays consolidated interruption details for all interruption types (calls, alerts, alarms and messages) within the Vocera environment. The various views provide detailed data including totals, interruption sources, user responses as well as contextual views based on specific interruption units types. This dashboard is used to review total interruptions and associated responses for multiple units.

The information displayed on the screen is determined based on the filters that you apply. The available filters are:

Table 1. Filters
Filter Name Filter Description
Date Range The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days."
Facilities Used to filter data based on user facilities (common facility name) specified while mapping Vocera Voice Server User Site and Engage Facility.
Units Used to filter data based on user units (common unit name). Common unit names are referenced from a crosswalk table cwunit that are mapped from Vocera Voice Server User Department and Engage Units.
Note:

The displayed units drop-down filter may be constrained due to the Facilities filter.

Unknown Unit or Department display data for all users that are not part of any department selected within the Facilities filter.

Interruption Types Used to filter interruptions data based on the interruption type. Displays calls, messages, alarms, and alerts.
Priorities Used to filter interruptions data based on its priority. Displays high, urgent, normal priority for VMP messages, VMI, and Vocera Voice Server. It also displays alarms and alert priorities from Engage.
Source Types Used to filter interrupts data based on the source type.
The source types are:
  • Calls—Address Book, Broadcast, Buddy, Group, Telephone, and User.
  • Messages:
    • Badge—Messages sent from a badge.
    • Console—Messages sent from VMP web console, and Vocera Voice server User console
    • Email—Messages sent from email clients to the Vocera Voice server.
    • Smartphone—Messages sent from VCS clients.
    • VMP Others—Messages sent from other device.
    • VST—Messages sent from VST App.
  • Engage Alarms and Alerts Types—Alarms and alerts sent from Nurse Call, Patient Monitor, Report, and so on.
  • VMI Alert Types—Alerts sent from the VMI client ID that are set in the VMI application.
Note: Source Type filter is used in Interrupt Type.
Unit Interruption Summary has the following widgets:

Delivery to groups will never have the correct response; that is, no response will be linked with an Engage appliance?

For example, alarm 1 is sent to group A.

The Unit Interruption Summary dashboard includes a contextual filter.

The contextual filters contain a source and target widgets. In this case, Response Totals is the source widget, and Response Trend and Source Details are the target widgets. Click a bar graph in Response Totals widget to display only the corresponding data in the Response Trend and Source Details widgets. For example, click CCU to display only the details of CCU unit in Response Trend and Source Details widgets.

Response Totals

The widget displays the total responses by the user sorted by unit for the selected period. The information displayed is classified based on the types of responses such as Accepted, Declined, and Others. Mouse over a bar chart to display the name of the unit and the individual count for the types of responses within the unit. Click a legend to toggle the display. The Total legend is disabled by default. Click the Total legend to view the trend for the total responses for all units during the selected date range.

Note: VMP messages are not considered in the widget.

Response Trend

The widget displays the response trend as a bar graph for the selected timeline. The information displayed is classified based on the types of responses such as Accepted, Declined, and Others.

Note: VMP messages are not considered in the widget.

The timeline is adaptable. For example, if the date range selected is Today or Yesterday, then the response trend displays data on an hourly basis for the 24-hour time frame. If the date range selected is more than a day but within a month, then the response trend displays data for every day in the selected date range. Similarly, if the date range selected is more than a month but within a year, the response trend displays data for every month in the selected date range.

Mouse over a value to display the name of the unit and the individual count for the types of responses within the unit. Click a legend to toggle the display. The Total legend is disabled by default. Click the Total legend to view the trend for the total responses for all units during the selected date range.

Source Details

The Source Details widget displays the count for events, interruptions, response type, and sum total of responses. Information is sorted by Interrupt Types (Alarms, Alerts, Calls, and Messages) and is further classified by Priority and Source / Description.

Use the Search Description option to search on a specific description.