Using the UI / Interruptions |
[Data Source: Engage] Lists the total events, events that are delivered, accepted, declined, or not responded in a unit for a given shift. It also lists the average duration for reply, event delay, and total time along with the average, fastest, and slowest response time for every action. You can further view the details of a unit, source, and tier.
The information displayed on the screen is determined based on the filters that you apply. The available filters are:
Filter Name | Filter Description |
---|---|
Date Range | The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days." |
Sources | Used to filter Engage alarms and
alerts data. For example Nurse Call, Patient Monitor, Report, and so
on. Note: This list is automatically updated when new integrations
are added through the Vocera Engage Appliance.
|
Tiers | Used to filter Vocera Engage alerts and alarms data based on using Escalation Tier information. For example, Tiers can be Primary, Secondary, or Tertiary. |
Facilities | Used to filter data based on user facilities (common facility name) specified while mapping Vocera Voice Server User Site and Engage Facility. |
Units | Used to filter data based on user
units (common unit name). Common unit names are referenced from a
crosswalk table cwunit that are mapped from Vocera Voice Server User Department and Engage Units. Note:
The displayed units drop-down filter may be constrained due to the Facilities filter. Unknown Unit or Department display data for all users that are not part of any department selected within the Facilities filter. |
Descriptions | Used to filter Engage alarms and alerts data based on its description. |
Priorities | Used to filter interruptions data based on its priority. Displays high, urgent, normal priority for VMP messages, VMI, and Vocera Voice Server. It also displays alarms and alert priorities from Engage. |
The following figure displays a Unit Detail report. Click on a unit name to drill down and display further details in the report.
Delivery to groups will never have the correct response; that is, no response will be linked with an Engage appliance?
The following table lists the report parameters and its description.
Column | Data Type | Description |
---|---|---|
Event Count | numerically-based | Total count of the events that occurred within the time range specified for the report. |
Delivered | numerically-based | Count of the events that were delivered to recipients, such as a clinician's smartphone. |
Accepted | numerically-based | Count of the events that were delivered and accepted by recipients. |
Declined | numerically-based | Count of the events that were delivered and declined by recipients. |
No Reply | numerically-based | Count of the events that were delivered, but neither accepted nor declined by the recipient. No Reply indicates an event that is automatically escalated to the next tier. |
Reply Time (Avg) | numerically-based | Amount of time of the events that are accepted, declined, or no reply is calculated, and then divided by the number of responses. |
Event Delay (Avg) | numerically-based | Count of the amount of time an event may be intentionally delayed by a rule configuration. This value may account for the effect of escalation design on overall event delivery time. For example, a client's escalation strategy may include a 30 second delay for a Monitor Tech to evaluate an alarm/alert. |
Total Time (Avg) | numerically-based | Total time between event creation and first accept/decline. |
Average Accepted Time (Sec) | numerically-based | Average amount of time it took for all events to be accepted. This is calculated as the total time that elapsed for an event (the actual time, plus the delivery time, plus any intentional event delay), divided by the number of events that occurred. |
Fastest Accepted Time (Sec) | numerically-based | Reports the shortest period of time that elapsed for a recipient to accept the event notification; the fastest accept time. |
Slowest Accepted Time (Sec) | numerically-based | Reports the longest period of time that elapsed for a recipient to accept the event notification; the slowest accept time. |
Average Declined Time (Sec) | numerically-based | Average amount of time it took for all events to be declined. This is calculated as the total time that elapsed (the actual time, plus the delivery time, plus any intentional event delay), divided by the number of events that occurred. |
Fastest Declined Time (Sec) | numerically-based | Reports the shortest period of time that elapsed for a recipient to decline the event notification; the fastest decline time. |
Slowest Declined Time (Sec) | numerically-based | Reports the longest period of time that elapsed for a recipient to decline the event notification; the slowest decline time. |
Average No Reply Time (Sec) | numerically-based | Average amount of time it took for all events that never had a reply. This is calculated as the total time that elapsed (the actual time, plus the delivery time, plus any intentional event delay), divided by the number of events that occurred. |
Fastest No Reply Time (Sec) | numerically-based | Reports the shortest period of time that elapsed when a recipient never replied to an event. |
Slowest No Reply Time (Sec) | numerically-based | Reports the longest period of time that elapsed when a recipient never replied to an event. |