Group Interruptions

[Data Source: Voice Server, VCS, VMI] Displays group interruptions for all events. Data includes total interruptions, summary trend and detailed trend. This dashboard is used to review group usage for specific events and received calls.

The information displayed on the screen is determined based on the filters that you apply. The available filters are:

Table 1. Filters
Filter Name Filter Description
Date Range The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days."
Group Facilities Used to filter group interruptions data based on facilities (common facility name) specified while mapping Vocera Voice Server Group Site.
Groups Used to filter group interruptions data based on Vocera Voice Server Group and VMP distribution list. These groups are filtered based on the group facility selected.
Note: Filter displays 25 groups sorted based on group name. The filter fetches groups based on the search criteria.
Interruption Types Used to filter interruptions data based on the interruption type. Displays calls, messages, alarms, and alerts.
Priorities Used to filter interruptions data based on its priority. Displays high, urgent, normal priority for VMP messages, VMI, and Vocera Voice Server. It also displays alarms and alert priorities from Engage.
Note: The dashboard displays VS/VMP data only. Alarms interrupt type is not considered as Engage data is not considered for this dashboard.

The Group Interruptions dashboard includes a contextual filter.

The contextual filters contain a source and target widgets. In this case, Totals is the source widget, and Summary Trend and Detailed Trend are the target widgets. Click a Group Facility, Group, or bar graph to display only the corresponding data in the Summary Trend and Detailed Trend widgets. For example, click Global to display only the details of Global facility in Summary Trend and Detailed Trend widgets.

Group Interruptions has the following widgets:

Totals

The Totals widget displays the total interruptions encountered within a group in a facility. Using this widget you can quickly compare the interruptions between groups. The total interrupts displayed is a combination of all interrupts sorted by total interruptions. The widget displays group facility, group name, and the total interruptions to a group.

Click a group to view the trended and detailed data.

Mouse over a bar graph to view the interrupt type, count of each interrupt, and its corresponding percentage for the specific group.

Trended Summary

The Trended widget summarizes the trend of how the group is interrupted by alerts, calls, or messages during the selected timeline. The timeline is adaptive based on the date range. For example, if the date range selected is 1 day, the timeline displays data for every hour. If the date range is more than a day and less than a month, the timeline displays data for every day.

Click a legend to toggle the display. The Total legend is disabled by default. Click the Total legend to enable and view the total trended summary.

Detailed Trend

The Detailed Trend widget displays the trend for all interruption types such as alerts, broadcast, group, and messages for the selected timeline. Call interruption type are categorized into groups calls and broadcasts calls. The timeline is adaptive based on the date range. For example, if the date range selected is 1 day, the timeline displays data for every hour. If the date range is more than a day and less than a month, the timeline displays data for every day.

Click a legend to toggle the display. The Total legend is disabled by default. Click the Total legend to enable and view the total trended summary.