[Data Source: Voice Server, VCS] Shows daily, weekly or monthly trends for incoming and outgoing PBX call volume over a specified date range. The report provides data for each facility as well as overall totals.
The information displayed on the screen is determined based on the filters that you apply. The available filters are:
| Filter Name | Filter Description |
|---|---|
| Date Range | The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days." |
| Facilities | Used to filter data based on user facilities (common facility name) specified while mapping Vocera Voice Server User Site and Engage Facility. |
The PBX Call Volume report shows incoming and outgoing PBX call volume trend over a specified date range. You can plot the trend over daily, weekly, or monthly periods. If you generate the report for multiple facilities, the report provides data for each facility as well as overall totals.
- Line Chart—Displays call volume trends over time.
- Pie Chart—Shows slices for each category of call volume results.
- Table—Shows detailed call volume data.
Line Chart
This report displays a line chart showing call volume trends over time.
Pie Chart
This report displays a pie chart showing slices for each category of call volume results.
Table
This report displays a table showing detailed call volume data.
