[Data Source: VMI] Contains a summary of all VMI events from a specific user perspective. Data displayed includes total events by user, priority along with average reply times from VMI data sources. Use this dashboard to review total VMI events for specific users.
The information displayed on the screen is determined based on the filters that you apply. The available filters are:
| Filter Name | Filter Description |
|---|---|
| Date Range | The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days." |
| Facilities | Used to filter data based on user facilities (common facility name) specified while mapping Vocera Voice Server User Site and Engage Facility. |
| Units | Used to filter data based on user
units (common unit name). Common unit names are referenced from a
crosswalk table cwunit that are mapped from Vocera Voice Server User Department and Engage Units. Note:
The displayed units drop-down filter may be constrained due to the Facilities filter. Unknown Unit or Department display data for all users that are not part of any department selected within the Facilities filter. |
| Priorities | Used to filter interruptions data based on its priority. Displays high, urgent, normal priority for VMP messages, VMI, and Vocera Voice Server. It also displays alarms and alert priorities from Engage. |
| User Names | Used to filter data based on
the names of the users. They are displayed based on the LastName,
FirstName format. Note: Filter displays 25 users sorted based on
username.
|
| Clients | Used to filter VMI alert data based on the client ID. Lists the client Id specified while sending an alert using VMI API. |
The Integration User Events dashboard is classified into the following three widgets:
- Events by User
- Priority Event Trend
- Unit Reply Time
Events by User
This widget displays the total events for each user along with the average response time for that user during the selected date range. Mouse over a username to display the total events and the average reply time (in seconds). Click on a legend to toggle the view.
For example, the user Dee, Lorna was assigned 4 events and the average reply time taken to address these events was 4 seconds.
Priority Event Trend
This widget displays the total number of events by priority for the selected date range. The event priorities are classified by Urgent, High, and Normal. Mouse over a date to display the priority count and the average reply time (in seconds). Click on a legend to toggle the view.
For example, there were 3 High and 1 Normal priority events that occurred during the selected date (22 February). The average time taken to reply was 4 seconds.
User Reply Time
This widget specifies the individual priority count and the average reply time (in seconds) for each user within a facility. The data is categorized based on facility and user.
To find a specific user, use the Search field.
For example, the user Abbey, Angela in Global facility replied to 1 Normal and 7 High priority events during the selected date range. The average time taken to reply was 206 seconds.
