[Data Source: VMI] Displays a detailed list of events from Vocera integration Partners through VMI where event details are available by units. Data includes event reply times as well as the specific progress of an event during various event states. Use this dashboard for troubleshooting specific event deliveries.
The Integration Details dashboard shows data for specific users and provides information more granularly.
The information displayed on the screen is determined based on the filters that you apply. The available filters are:
| Filter Name | Filter Description |
|---|---|
| Date Range | The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days." |
| Facilities | Used to filter data based on user facilities (common facility name) specified while mapping Vocera Voice Server User Site and Engage Facility. |
| Units | Used to filter data based on user
units (common unit name). Common unit names are referenced from a
crosswalk table cwunit that are mapped from Vocera Voice Server User Department and Engage Units. Note:
The displayed units drop-down filter may be constrained due to the Facilities filter. Unknown Unit or Department display data for all users that are not part of any department selected within the Facilities filter. |
| Priorities | Used to filter interruptions data based on its priority. Displays high, urgent, normal priority for VMP messages, VMI, and Vocera Voice Server. It also displays alarms and alert priorities from Engage. |
| Clients | Used to filter VMI alert data based on the client ID. Lists the client Id specified while sending an alert using VMI API. |
To find a specific facility or unit, use the Search field.
The generated dashboard data includes:
- Facility—Specifies the user facility.
- Unit—Specifies the unit of the user within the user facility.
- Client—Specifies the list of VMI client name.
- User Name—Specifies the name of the user that performed the action or to whom the alert was sent.
- Message ID—Unique ID of the message.
In this scenario, 3029 is the message ID.
- Event Initiated A—Specifies the timestamp when the event was initiated.
- Event Text—Specifies the text entered by the user for the specific event.
- Action Type—Specifies the action taken by the user for the specific event. There are various
types of action for an event. Every successful event would undergo the following sequence of
action:
- Server Accepted: The communication (event) is accepted by the VMI Server.
- Delivered: The communication (event) was delivered to the Vocera client device.
- Read: The communication (event) was read by user receiving the communication (event).
- Response: The user responded to the communication (event) from their Vocera Client device.
- Reply Time—Specifies the time taken (in seconds) by the client to respond.
